Case Study: GameQuest’s Growth with SellerChamp
Overview of the Company
| Company | Crescent Marketing DBA GameQuest |
| Website | gamequestdirect.com |
| Industry | Media/Video Games |
| Headquarters | California, USA |
| Number of Employees | 11 – 50 |
| Annual Revenue | $32 Million |
| Technologies Used | Slack, Shopify, Dear Inventory, DesktopShipper, Acenda |
| GameQuest LinkedIn | |
| Seller Type | Reseller |
“We spent three years searching for a reliable system, but none could handle the complexity of our business—until we found SellerChamp.”
— GameQuest CEO
- Amazon
- eBay
- Walmart
- Etsy
- Listing products across multiple marketplaces
- Tracking inventory effectively
- Fulfilling customer orders efficiently
- Adjusting prices in real-time
- Monsoon
- Orderhive
- CedCommerce
- ChannelAdvisor
None fully met their needs. Each tool had limitations, such as insufficient automation, challenges with bulk uploads, or too many manual steps involved. GameQuest required a more comprehensive solution to continue its growth and overcome these operational hurdles.
That’s when they turned to SellerChamp™, a multi-channel listing and inventory management platform that automates key e-commerce tasks. With SellerChamp™, GameQuest was able to streamline its operations, helping the business grow while solving the issues it previously faced.
5 Challenges Faced by GameQuest
1. Complex Product Listings Across Multiple Marketplaces
2. Finding it Difficult to Keep Up With Price Adjustments
Competing with other sellers meant constantly monitoring and adjusting prices. Without an automated solution, GameQuest found it difficult to keep up with price changes across its products, particularly on platforms like Amazon and eBay.
3. Order Fulfillment Challenges
Handling orders from multiple marketplaces required GameQuest to work with different fulfillment partners, including Amazon FBA and third-party logistics companies. Before SellerChamp, this process was complex, with several manual steps that slowed down order fulfillment.
4. Lack of Customization and Support
GameQuest had tried other e-commerce management solutions, such as Monsoon and Orderhive, but none of them offered the level of customization, automation, or reliable customer support that GameQuest needed to manage its reseller business efficiently.
5. Inventory Management Issues
GameQuest struggled to keep track of inventory across multiple sales channels. There was always a risk of overselling on one platform while still showing stock on another, which led to unhappy customers and frequent order cancellations.
Why GameQuest Chose SellerChamp?
After trying multiple systems, GameQuest turned to SellerChamp, a powerful multi-channel listing manager with integrated tools for inventory management, order fulfillment, and competitive repricing. What made SellerChamp stand out for GameQuest was its ability to handle all these tasks under one platform. It was a system designed specifically for sellers like GameQuest, who needed to operate across several marketplaces with efficiency and precision.
SellerChamp addressed their challenges head-on by:
1. Keeping All Their Marketplaces in One Place
2. Fixing Inventory Management Issues
Real-time inventory updates ensured GameQuest were able to solve their inventory management issues effectively.
3. Implementing Automatic Price Adjustments
SellerChamp’s all-in-one eCommerce solutions enabled GameQuest to execute automated price adjustments across multiple-platforms.
4. Developing Customized Workflows
SellerChamp helped develop customized workflows through bulk uploads and reports to meet GameQuests’ specific needs.
5. Integrating With Existing Tools
SellerChamp seamlessly integrated with existing tools (i.e: Shopify), which GameQuest was already utilizing.
Implementing SellerChamp brought immediate improvements to GameQuest’s operations through:
- Simplified Product Listings: With SellerChamp’s Bulk Lister, GameQuest could scan UPCs or upload files to list thousands of products quickly across multiple marketplaces, freeing up valuable time.
- Improved Inventory Management: The real-time Inventory Sync feature kept stock levels accurate across all platforms, reducing overselling and improving customer satisfaction by ensuring products were always available.
- Competitive Repricing: SellerChamp’s automated repricing tool kept GameQuest’s prices competitive, leading to more Buy Box wins on Amazon and boosting overall sales.
- Streamlined Order Fulfillment: SellerChamp’s Multi-Channel Fulfillment centralized order management, automatically routing orders to the right fulfillment partner, speeding up the process, and reducing errors.
- Customization for Unique Needs: SellerChamp’s flexibility allowed GameQuest to create custom workflows, integrate suppliers, and automate processes, saving both time and money.
To put it in a nutshell, SellerChamp made a big difference by simplifying GameQuest’s operations, improving efficiency, and enhancing customer satisfaction.
If SellerChamp were to go away, we’d be at a loss—we’d have to start over, maybe even quit.
The CEO of GameQuest highlighting SellerChamp’s profound impact…
Key Benefits of SellerChamp™ for Resellers
- Saves Time: Automating tasks like bulk listing helps resellers spend less time on routine work, giving them more time to grow their business.
- Boosts Sales: With features like automatic price adjustments and accurate inventory tracking, resellers can stay competitive and avoid running out of stock, leading to more sales.
- Simplifies Operations: Managing orders and fulfillment from multiple channels in one place makes the process smoother and helps avoid delays.
- Ability to Handle Growth: As a reseller's business expands, SellerChamp™ can easily handle more products, orders, and shipments without slowing down.
- These benefits make SellerChamp™ a great tool for resellers who want to save time, increase sales, and run their business more efficiently.
Try SellerChamp for Yourself!
Schedule a demo today and discover how our Bulk Lister can help you list more products, increase sales, and grow your e-commerce business faster than ever.
Result: Before vs After
The chart below highlights the transformative impact of using SellerChamp for GameQuest. In 2022, before integrating SellerChamp’s automation tools, revenue remained steady but limited in growth. By 2023, after adopting SellerChamp’s multi-channel management and repricing features, we see a substantial increase, particularly, with total revenues more than doubling, surpassing $20 million.
Conclusion
SellerChamp helped GameQuest overcome its operational challenges by providing a reliable and scalable solution. With features like multi-channel listing, automated repricing, and real-time inventory updates, GameQuest streamlined its processes and saved time.
SellerChamp’s all-in-one system allowed them to manage multiple marketplaces efficiently, reduce errors, and grow their business. GameQuest’s experience shows that SellerChamp is an ideal solution for multi-channel sellers looking to simplify operations and scale successfully.
To see how SellerChamp’s real-time inventory updates work, check out How to Sync Inventory across Multiple Marketplaces and learn how it can simplify managing stock across different platforms, just like it did for GameQuest.
Essential Tools for Ecommerce
Crafted by e-commerce professionals, SellerChamp streamlines and automates your operations for growth. Our multi-channel solution provides tools to expand into various channels, automate inventory, and optimize order processing and shipping, helping you boost sales while reducing costs.
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