Case Study: GameQuest’s Growth with SellerChamp

Overview of the Company
CompanyCrescent Marketing DBA GameQuest
Websitegamequestdirect.com
IndustryMedia/Video Games
HeadquartersCalifornia, USA
Number of Employees11 – 50
Annual Revenue$32 Million
Technologies UsedSlack, Shopify, Dear Inventory, DesktopShipper, Acenda
LinkedInGameQuest LinkedIn
Seller TypeReseller

 

“We spent three years searching for a reliable system, but none could handle the complexity of our business—until we found SellerChamp.” 

— GameQuest CEO

Crescent Marketing DBA GameQuest is a reseller of video games and other media products, based in California. The company operates with a team of 11 to 50 employees and generates an impressive annual revenue of $32 million. With rapid business growth,GameQuest expanded its presence across several online marketplaces, including:
  • Amazon
  • eBay
  • Walmart
  • Etsy
However, managing these platforms came with several challenges, such as:
  • Listing products across multiple marketplaces
  • Tracking inventory effectively
  • Fulfilling customer orders efficiently
  • Adjusting prices in real-time
To address these issues, GameQuest sought a solution that could streamline and automate these processes, allowing them to save time and increase operational efficiency. Despite trying several solutions, including:
  • Monsoon
  • Orderhive
  • CedCommerce
  • ChannelAdvisor

None fully met their needs. Each tool had limitations, such as insufficient automation, challenges with bulk uploads, or too many manual steps involved. GameQuest required a more comprehensive solution to continue its growth and overcome these operational hurdles.

That’s when they turned to SellerChamp™, a multi-channel listing and inventory management platform that automates key e-commerce tasks. With SellerChamp™, GameQuest was able to streamline its operations, helping the business grow while solving the issues it previously faced.

5 Challenges Faced by GameQuest

As a growing reseller, GameQuest encountered several challenges

1. Complex Product Listings Across Multiple Marketplaces

Managing product listings across different online marketplaces was a time-consuming and tedious process. Each platform had its own rules and upload procedures, which meant that GameQuest had to spend a lot of time manually listing products and ensuring they were up to date on all sites.
Amazon Seller Tools - Multi Channel Listing

2. Finding it Difficult to Keep Up With Price Adjustments

Competing with other sellers meant constantly monitoring and adjusting prices. Without an automated solution, GameQuest found it difficult to keep up with price changes across its products, particularly on platforms like Amazon and eBay. 

3. Order Fulfillment Challenges

Handling orders from multiple marketplaces required GameQuest to work with different fulfillment partners, including Amazon FBA and third-party logistics companies. Before SellerChamp, this process was complex, with several manual steps that slowed down order fulfillment.

How to List on eBay Faster

4. Lack of Customization and Support

GameQuest had tried other e-commerce management solutions, such as Monsoon and Orderhive, but none of them offered the level of customization, automation, or reliable customer support that GameQuest needed to manage its reseller business efficiently.

5. Inventory Management Issues

GameQuest struggled to keep track of inventory across multiple sales channels. There was always a risk of overselling on one platform while still showing stock on another, which led to unhappy customers and frequent order cancellations.

Inventory Management

Why GameQuest Chose SellerChamp?

After trying multiple systems, GameQuest turned to SellerChamp, a powerful multi-channel listing manager with integrated tools for inventory management, order fulfillment, and competitive repricing. What made SellerChamp stand out for GameQuest was its ability to handle all these tasks under one platform. It was a system designed specifically for sellers like GameQuest, who needed to operate across several marketplaces with efficiency and precision.

SellerChamp addressed their challenges head-on by:

how to sell on ebay and amazon

1. Keeping All Their Marketplaces in One Place

Manage listings, orders, and inventory across platforms like Amazon, eBay, and Walmart from one system.
Seller Champ

2. Fixing Inventory Management Issues

Real-time inventory updates ensured GameQuest were able to solve their inventory management issues effectively. 

Overview of Multi Channel Retailing

3. Implementing Automatic Price Adjustments

SellerChamp’s all-in-one eCommerce solutions enabled GameQuest to execute automated price adjustments across multiple-platforms. 

Top Tools to Help Scale Your Business via Multi-Listing Tool

4. Developing Customized Workflows

SellerChamp helped develop customized workflows through bulk uploads and reports to meet GameQuests’ specific needs.

SellerChamp

5. Integrating With Existing Tools

SellerChamp seamlessly integrated with existing tools (i.e: Shopify), which GameQuest was already utilizing. 

Implementing SellerChamp brought immediate improvements to GameQuest’s operations through: 

  • Simplified Product Listings: With SellerChamp’s Bulk Lister, GameQuest could scan UPCs or upload files to list thousands of products quickly across multiple marketplaces, freeing up valuable time.
  • Improved Inventory Management: The real-time Inventory Sync feature kept stock levels accurate across all platforms, reducing overselling and improving customer satisfaction by ensuring products were always available.
  • Competitive Repricing: SellerChamp’s automated repricing tool kept GameQuest’s prices competitive, leading to more Buy Box wins on Amazon and boosting overall sales.
  • Streamlined Order Fulfillment: SellerChamp’s Multi-Channel Fulfillment centralized order management, automatically routing orders to the right fulfillment partner, speeding up the process, and reducing errors.
  • Customization for Unique Needs: SellerChamp’s flexibility allowed GameQuest to create custom workflows, integrate suppliers, and automate processes, saving both time and money.

To put it in a nutshell, SellerChamp made a big difference by simplifying GameQuest’s operations, improving efficiency, and enhancing customer satisfaction.

If SellerChamp were to go away, we’d be at a loss—we’d have to start over, maybe even quit.

The CEO of GameQuest highlighting SellerChamp’s profound impact…

Key Benefits of SellerChampâ„¢ for Resellers

SellerChampâ„¢ provides resellers with several important advantages:
Sellerchamp
Try SellerChamp for Yourself!

Schedule a demo today and discover how our Bulk Lister can help you list more products, increase sales, and grow your e-commerce business faster than ever.

Result: Before vs After

The chart below highlights the transformative impact of using SellerChamp for GameQuest. In 2022, before integrating SellerChamp’s automation tools, revenue remained steady but limited in growth. By 2023, after adopting SellerChamp’s multi-channel management and repricing features, we see a substantial increase, particularly, with total revenues more than doubling, surpassing $20 million.

Revenue

Conclusion

SellerChamp helped GameQuest overcome its operational challenges by providing a reliable and scalable solution. With features like multi-channel listing, automated repricing, and real-time inventory updates, GameQuest streamlined its processes and saved time.

SellerChamp’s all-in-one system allowed them to manage multiple marketplaces efficiently, reduce errors, and grow their business. GameQuest’s experience shows that SellerChamp is an ideal solution for multi-channel sellers looking to simplify operations and scale successfully.

To see how SellerChamp’s real-time inventory updates work, check out How to Sync Inventory across Multiple Marketplaces and learn how it can simplify managing stock across different platforms, just like it did for GameQuest.

Sellerchamp

Essential Tools for Ecommerce

Crafted by e-commerce professionals, SellerChamp streamlines and automates your operations for growth. Our multi-channel solution provides tools to expand into various channels, automate inventory, and optimize order processing and shipping, helping you boost sales while reducing costs.

Bulk Lister

Quickly list products in bulk across multiple selling channels by easily scanning UPCs, uploading files, or connecting data feeds.

Learn More

Inventory Sync

Achieve real-time inventory synchronization across multiple sales channels and enable cross-selling without overselling risks.

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Multi-Channel Fulfillment

Integrate with fulfillment partners, third-party logistics (3PL) providers, FBA, and custom vendors to drop-ship and route your orders.

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RePricer

Increase your sales with our competitive multi-channel repricers, designed to optimize pricing based on competition, sales velocity, and inventory levels.

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Insights & Reports

Analyze your sales, expenses, and profits across all channels. Discover your top-selling products by brand, category, and SKU for better inventory management.

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API & FTP Feeds

Effortlessly connect all your suppliers and import catalog and inventory data in real-time. Utilize our Open API for seamless integration with SellerChamp.

Learn More
2024-10-28T15:58:01-05:00October 13, 2024|

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